Privacy Policy

Overview

Tops Roofing ("Tops Roofing," "we," "us," or "our") operates the website located at tops-roofing.com (the "Site"). This Privacy Policy explains what information we collect when you visit or use the Site, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

Information We Collect

Information you provide to us. When you submit our "Free Estimate" or contact form, we collect the information you enter, which may include your name, phone number, email address, property or service details, and any message you send us. We use this information to respond to your request.

Information collected automatically. Like most websites, our hosting and security provider automatically logs standard technical information when you visit the Site, such as IP address, browser type, device type, pages viewed, and the date and time of your visit. We use this information only in aggregate, to keep the Site secure and understand how it is used. We also use Google Analytics to understand how visitors find and use the Site, as described under "Third-Party Services" below. We do not use advertising or ad-retargeting tracking scripts on the Site.

How We Use Your Information

• To respond to estimate requests and other inquiries you send us.
• To schedule, perform, and follow up on roofing services you request.
• To communicate with you about your project, including by phone, text, or email.
• To maintain the security and proper functioning of the Site.

We do not use your information for automated decision-making, and we do not sell your personal information.

Third-Party Services

We use a small number of trusted third-party services to operate the Site and run our business. Each may process limited data as described below:

• Form and customer communication platform. Contact-form submissions are processed through our website provider's form and CRM platform so we can receive and respond to your request.
• Google Analytics. We use Google Analytics to measure Site traffic and see which pages visitors use. It sets cookies in your browser and may collect information such as your IP address, device and browser type, pages viewed, and how you arrived at the Site. Google processes this data according to its own privacy policy. You can opt out across all sites using Google's Google Analytics Opt-out Browser Add-on.
• Google Maps. Our home page embeds a Google Maps location. Google may collect information according to its own privacy policy when the map loads.
• Google Fonts. We load typefaces from Google Fonts, which may receive your IP address as part of delivering the font files.
• Hosting and security. The Site is hosted and protected by Cloudflare, which processes standard technical/network data to serve the Site and guard against abuse.

Each of these providers has its own privacy practices, which we encourage you to review on their respective websites.

Cookies

The Site uses Google Analytics cookies to measure traffic and understand how the Site is used. We do not set advertising or ad-retargeting cookies. The other third-party services described above (such as Google Maps) may also set their own cookies when their embedded content loads in your browser; those cookies are controlled by the third party, not by us. You can control or block cookies through your browser settings at any time.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only with the service providers listed above, to the extent necessary for them to perform their function, and when required by law (for example, in response to a valid legal request).

Data Retention

We keep the information you submit through our contact form for as long as reasonably necessary to respond to your inquiry, provide services, and meet our business, accounting, and legal obligations.

Your Choices

You may contact us at any time to ask what information we have about you, to request that we correct it, or to request that we delete it, subject to any legal or business record-keeping requirements. See the contact information below.

Children's Privacy

The Site is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us or call us at (701) 721-2978.